Posted on 10:29 PM by EM MAJ_COM
This procedure is for you if you are using the following online services provided by Microsoft.
- Recently upgraded from Exchange Server 2010 to Exchange Server 2013.
- MS Outlook 2007 or 2010
If you have any users, having a connection problem using their MS Outlook. Here's what you need to do.
- Close MS Outlook.
- Go to Control Panel, Email, Email Accounts
- In Email Account, select click on the Name e.g. email@example.com (this is user email address), then click Repair. This will automatically update the user mailbox connection setting via autodiscover for the domain name. The user need to enter their email password for authentication.
- Click on Close to update your setting.
- Open MS Outlook program, MS Outlook will ask you to restart to accept the new settings.
- Re-open MS Outlook, and make sure it is not connected Offline (lower right corner of the screen).
If everything is configured correctly, you will see the current emails.
Let's figure out what changed:
In the Server Settings, the server changed from the fully qualified domain name e.g. BLU12345.outlook.com to firstname.lastname@example.org (where whaddya.com is equivalent of your Office365 domain name for your company). The random number is unique to every Office365 user, so don't try to copy this from userA to userB or userC. It will not work.
And in Exchange Proxy Settings:
Connection settings, changed from BLU12345.mailbox.outlook.com to outlook.office365.com
Only connect to proxy servers that have this principal name in their ceritificate:
msstd:outlook.com (remain the same)
Good luck with your Office365 transition using Exchange Server 2013.
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